I came across an interesting blog post today by Adrian Gonzalez at Logistics Viewpoints. His piece titled “Operational Excellence is Not Enough–Why 3PLs Must Leverage Their Most Valuable Asset” talks about how 3PLs could do a better job at leveraging the knowledge that is resident in their customer base — both to get knowledge from them, and to share to them.
It got me thinking again about supply chain visibility. It’s one thing to gain success in this area via technology and process, but that can’t happen without good people and good ideas. There is an important intersection there: between people, process and technology. All three of things need to be in place, and they are glued together by knowledge. Knowledge can be formed through a “go-at-it-alone” strategy, or by leveraging the “power-of-a-community”.
What’s your approach?
